Terms of Service

1.Agreement to these terms

These Terms of Service ("Terms") govern your access to and use of the asteriasolutions.in website, our SaaS products including the LR App, ShopFlow, PO App, and Fleet Manager, and any custom development services we provide (together, the "Services").

By using the Services you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have the authority to bind that company, and "you" refers to that company. If you do not agree, do not use the Services.

2.Eligibility and accounts

• The Services are intended for business use by people who can form a binding contract under Indian law.
• You must provide accurate registration details and keep them up to date.
• You are responsible for your account credentials and for all activity carried out under your account, including by users you invite.
• Tell us promptly at hello@asteriasolutions.in if you suspect unauthorised access to your account.
• User seats are governed by your plan. Do not share a single login across people in place of buying seats.

3.Subscriptions, trials, and plans

Our SaaS products are sold on a subscription basis. The features, user limits, usage allowances, and price applicable to you are those of the plan you select at the time of purchase.

Where a free trial is offered, it runs for the stated period and no payment is required during it. At the end of a trial the subscription does not start automatically unless you have chosen a paid plan. We may change plan features and pricing on 30 days' notice; changes take effect at your next renewal.

4.Fees, billing, and taxes

• Subscription fees are billed in advance for the billing period you select and are payable in Indian Rupees unless agreed otherwise in writing.
• Fees are exclusive of GST and other applicable taxes, which are added where required.
• Except where required by law or stated otherwise in a written agreement, fees already paid are non-refundable, including for partial periods after a cancellation.
• Overdue amounts may be charged interest at 1.5% per month, and we may suspend the Services after written notice if an invoice remains unpaid for 15 days past its due date.
• For custom development work, fees, milestones, and payment schedules are set out in the applicable quotation or statement of work, which forms part of these Terms.

5.Custom development services

Custom work is delivered against a written scope agreed with you. Any change to that scope, including additional features or integrations, is handled as a change request and may affect the price and the timeline.

Timelines assume you provide the inputs, approvals, credentials, and access we ask for within a reasonable time. Delays in those inputs move the delivery dates accordingly. Unless a quotation says otherwise, deliverables are accepted if you do not raise written defects within 14 days of delivery.

6.Acceptable use

When using the Services, you must not:

• Break any applicable law, or use the Services to store or transmit unlawful, infringing, or fraudulent content.
• Upload malware, attempt to gain unauthorised access to our systems, or interfere with the integrity or performance of the Services.
• Reverse engineer, decompile, copy, resell, sublicense, or create derivative works from the Services, except where the law expressly permits it.
• Use the Services to build a competing product, or to benchmark them for publication without our written consent.
• Place an unreasonable load on the Services, including through automated scraping or excessive API calls outside your plan's allowances.

7.Your data and our intellectual property

You keep all rights in the data and content you put into the Services. You grant us a limited licence to host, process, and transmit that data solely to provide and support the Services, and to comply with the law. You are responsible for having the right to supply that data, including any personal data about your own customers and staff.

We keep all rights in the Services themselves, including our software, designs, documentation, and trademarks. Nothing in these Terms transfers ownership of our intellectual property to you. For custom development, ownership of the specific deliverables built for you transfers on full payment, while our pre-existing tools, libraries, and frameworks remain ours and are licensed to you for use within those deliverables.

8.Third-party services and integrations

The Services may integrate with third-party products such as accounting software, mapping providers, messaging platforms, and payment gateways. Your use of those products is governed by their own terms. We are not responsible for their availability, accuracy, or changes they make, and an integration may stop working if the third party alters or withdraws its interface.

9.Availability, support, and backups

We aim to keep the Services available at all times, but we do not guarantee uninterrupted access. We may carry out planned maintenance, and will give reasonable notice for work that we expect to cause downtime. Emergency maintenance may be performed without notice.

Support is provided over email and phone during business hours, with response targets as described in your plan. We take automated backups as described in your plan, but you remain responsible for keeping your own copies of critical records.

10.Confidentiality

Each party may receive non-public information from the other. Both parties agree to use that information only for the purposes of these Terms, to protect it with at least reasonable care, and not to disclose it to third parties except to employees, contractors, and advisers who need it and are bound by similar obligations, or where disclosure is required by law.

11.Warranties and disclaimers

We warrant that we will provide the Services with reasonable skill and care. Beyond that, and to the maximum extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Services will be error-free, that defects will be corrected immediately, or that outputs such as distance calculations, reports, or tax figures will be accurate in every case. You are responsible for reviewing outputs before relying on them for legal, financial, or regulatory purposes.

12.Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data, however caused.

Our total aggregate liability arising out of or relating to the Services is limited to the amounts you paid us for the Services in the 12 months immediately before the event giving rise to the claim. These limits do not apply to liability that cannot be excluded by law, or to your obligation to pay fees due.

13.Indemnity

You agree to indemnify and hold us harmless against third-party claims, damages, and reasonable costs arising from your data, your use of the Services in breach of these Terms, or your violation of any law or third-party right.

14.Suspension and termination

You may cancel a subscription at any time, effective at the end of the current billing period. We may suspend or terminate access if you materially breach these Terms and do not fix the breach within 15 days of written notice, if payment remains overdue, or if we are required to do so by law.

On termination your right to use the Services ends. You may export your data before termination, and we will keep it available for 90 days afterwards on request, after which it is deleted in line with our Privacy Policy. Clauses that by their nature should survive termination, including confidentiality, intellectual property, liability, and governing law, continue to apply.

15.Changes to the Services and these Terms

We improve the Services continuously and may add, change, or remove features. We will not make a change that materially reduces core functionality of a paid plan during its term without notice and a reasonable alternative.

We may update these Terms from time to time. The date at the top of this page shows when they were last revised. For material changes we will give notice by email or in the product before they take effect, and your continued use afterwards means you accept the updated Terms.

16.Governing law and disputes

These Terms are governed by the laws of India. The parties will first try in good faith to resolve any dispute informally by contacting each other. If that fails, the courts at Mumbai, Maharashtra have exclusive jurisdiction, subject to any arbitration clause agreed in a separate written agreement between us.

17.General

• These Terms, together with any quotation, statement of work, or order form, and our Privacy Policy, form the entire agreement between us on this subject.
• If any provision is held unenforceable, the rest remains in force.
• A failure to enforce a provision is not a waiver of it.
• You may not assign these Terms without our written consent; we may assign them to a successor in connection with a merger, acquisition, or sale of assets.
• Neither party is liable for delays caused by events beyond its reasonable control, including outages of infrastructure providers, natural events, and government action.

18.Contact us

For any question about these Terms, email hello@asteriasolutions.in or call +91 82685 51781.